Privacy Policy

At Blutag d/b/a Ordana (“Ordana,” “we,” “our,” or “us”), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you use our website, platform, and AI services (collectively, the “Services”).

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By accessing or using Ordana, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We may collect:

- Business and individual contact information

- Order and transaction-related data

- Search queries and interaction data

- Voice recordings or transcripts

- Fax, email, and SMS communications

- Technical and usage data

Ordana does not intentionally collect sensitive personal data.

2. How We Use Information

We use information to:

- Provide and operate Ordana services

- Process and automate wholesale orders

- Improve accuracy, performance, and reliability

- Provide customer support

- Maintain security and legal compliance

3. AI and Automation

Ordana uses AI and automation to process orders and communications. Personal information is processed solely on behalf of business customers under contract and is not used to train generalized AI models.

4. Sharing of Information

We share information only with service providers acting under contract or as required by law. We do not sell or share

personal information.

5. Privacy Rights

Depending on jurisdiction, individuals may have rights to access, correct, or delete personal information. Requests may

be directed to the business customer or to privacy@ordana.ai.

6. Data Security

We use commercially reasonable safeguards to protect information.

7. Data Retention

Information is retained only as long as necessary for service delivery and compliance.

8. Updates to This Policy

This Privacy Policy may be updated periodically. The Last Updated date reflects changes.