Every distributor runs a different ERP. Every retailer orders differently. Ordana is built to plug into the stack you already have — not replace it.
MCP is the open standard that lets AI agents expose their capabilities as tools. If your ERP or procurement system is MCP-compatible, Ordana's agents connect directly — no custom integration work, no middleware, no per-customer connector build.
A2A is Google's open protocol for structured task delegation between AI agents. When an exception needs a phone call, Desk Agent delegates to Voice Agent. When Voice resolves it, it reports back. Every handoff is formalized, auditable, and traceable — not a black box.
// Desk Agent → Voice Agent delegation { "jsonrpc": "2.0", "method": "tasks/send", "params": { "id": "task_ord_8f3a1c", "message": { "role": "user", "parts": [{ "type": "text", "text": "Call retailer re: substitution" }] }, "metadata": { "order_id": "ORD-29471", "retailer": "Fresh Market #14", "exception": "item_unavailable", "preferred_channel": "phone" } } }
// Voice Agent → Desk Agent result { "id": "task_ord_8f3a1c", "status": { "state": "completed" }, "artifacts": [{ "outcome": "substitution_approved", "confirmed_item": "SKU-8823-ALT", "retailer_contact": "Maria (store mgr)", "call_duration_s": 94 }] }
Ordana's agents connect to the ERPs, commerce platforms, and communication channels your team already uses. No rip-and-replace. No new portals for your retailers.
Connecting an AI system to your ERP and order channels means trusting it with your pricing, your retailer relationships, and your operational data. We take that seriously — and we've built Ordana accordingly.
We don't have a SOC 2 badge yet. What we have is a clear, unconditional commitment to how your data is handled — and we'd rather say that plainly than hide behind a checkbox.
Talk to our team about your ERP, your ordering channels, and how Ordana fits in. Most distributors are live in under four weeks.