● Ordana Voice

Take phone orders without picking up the phone.

Ordana Voice is the only AI voice agent that owns a wholesale order start to finish — answering the call, understanding the order in real time, resolving exceptions, and closing directly into your ERP. No hold music, no rep on the line, no missed sales. 24/7.

Schedule a Demo → Explore Desk Agent

Call in progress

1:47

Caller — Hudson Fine Wine & Spirits

Hi, I need to reorder — 5 cases Modelo Especial 24-bottle, 3 cases Heineken 24-bottle, and 2 cases Blue Moon 24-bottle.

Voice Agent

Got it — 5 cases Modelo, 3 Heineken, 2 Blue Moon 24-bottle. Blue Moon is on allocation this week, limit 1 case. Would you like to fill the second case with Blue Moon 6-packs?

Caller — Hudson Fine Wine & Spirits

Yes, I'll take 4 six-packs instead.

Voice Agent

Confirmed — 5 Modelo, 3 Heineken, 1 Blue Moon 24-bottle, 4 Blue Moon 6-packs. Delivery Thursday. Confirmation on its way.

Natural Conversations. Accurate Orders.

Trained on real calls — not clean catalog data.

Ordana Voice is built on billions of dollars in real-world order data — including actual phone calls, voicemails, and distributor transactions. It understands how your customers actually order, with all their shorthand, accents, and quirks. Not what a clean PO looks like.

Agent coordination

Voice Agent works both standalone — answering inbound calls from retailers placing orders — and in coordination with Desk Agent, handling outbound calls when a written-channel exception needs a voice to resolve it. Each agent delegates to the one best suited for the moment.

✓

Built from actual calls & voicemails — not synthetic dataTrained on real B2B phone orders from distributors across industries.

✓

Understands messy, unstructured inputs like a humanHandles shorthand, nicknames, incomplete product references, and regional speech.

✓

Learns customer behavior and improves over timeGets smarter with every interaction — adapts to each customer's specific patterns.

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Never wait on hold again

Ordana Voice answers every call instantly — no hold music, no transfers, no callbacks. Every retailer gets immediate attention, every time they call.

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Real-time order processing

Spoken orders are converted to structured data and pushed directly into your ERP or POS the moment the call ends. No delays, no re-keying, no downstream errors.

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Actionable insights dashboard

Visualize real-time call volume, customer patterns, and product demand. Catch anomalies early and spot upsell opportunities — all from one place.

The Business Case

The benefits of replacing your phone order desk with an AI agent

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Lower overhead costs

Ordana Voice eliminates the need for dedicated phone order staff, desk space, and equipment — cutting labor and infrastructure costs without touching customer service quality.

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Always on, always ready

Your customers never have to call back during business hours. Ordana Voice is available 24/7/365 — capturing every order, even after hours, on weekends, and during holidays.

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Higher loyalty & revenue

Faster, frictionless ordering keeps customers coming back. Personalized interactions built from order history boost average order value and strengthen long-term loyalty to your brand.