● Ordana Chat

Order smarter. Talk naturally.

Ordana Chat handles ordering over text and chat — embedded on your portal or via SMS. Retailers type naturally, the agent understands intent, resolves products against your live catalog, and closes the order. When coordination with another agent is needed, it happens automatically behind the scenes.

Schedule a Demo → Explore Predict Agent

// A real ordering message Ordana Chat handles

"I need more of the decaf coffee and those BBQ chips"

Chat Agent identifies both products, resolves them against the catalog, and builds the order — no item codes, no forms required.

Hi! Place your order or ask about availability — I'll take care of the rest.

I need my usual specialty snacks plus 2 extra cases of the fig jam

Pulled up Harvest Market's last order. Pre-filling your usual snack items and adding 2 cases of Dalmatia Fig Jam 8.5oz. Total: $1,840. Ready to confirm?

Yes, go ahead

Order confirmed. Delivery Friday before noon. Confirmation sent to your store email.

Check Order Status

Edit Last Order

Product Availability

Simplify Ordering with Conversation

No forms. No item codes. Just say what you need.

Ordana Chat handles full-sentence requests, nicknames, and vague inputs like "get me my usual snacks." It maintains context and accuracy across the conversation, making ordering as easy as texting — without requiring your customers to learn anything new.

Natural language ordering — type or speak freely
Handles nicknames, shorthand, and partial product names
Maintains conversation context across the entire session
Order history accessible for fast reorders
Seamless handoff into the Ordana order pipeline and ERP

💬

Fewer customer questions, faster answers

Ordana Chat instantly handles routine inquiries like order status, product details, or availability — freeing your team from repetitive calls and emails while giving customers instant clarity.

🎯

AI that understands your business

Trained on your product catalog, customer profiles, and ordering patterns, Ordana Chat understands your customers the way your best salesperson would — and builds carts in seconds instead of minutes.

🔌

Embeddable in 5 minutes

Drop a single script tag on your existing portal. Chat Agent activates instantly — no redesign, no portal migration, nothing for your customers to set up.

Your Data, Our Intelligence

Ordana's AI isn't generic — it learns from your business.

By training directly on your product catalog, customer profiles, and ordering patterns, Ordana Chat understands your customers the way your best salesperson would. The result: faster, smarter, more human-like ordering that builds carts in seconds.

📚

Understands your catalog deeply

Chat Agent is trained on your specific product catalog — including product synonyms, packaging variants, and item relationships that generic AI wouldn't know.

🧠

Adapts to each customer's habits

Learns each retailer's ordering language and patterns — remembering their nicknames for products, typical quantities, and preferences to make every interaction faster.

💛

Delight customers, build loyalty

A fast, friendly ordering experience keeps retailers coming back. Happier customers who order more easily place larger orders and stay loyal to distributors who make their life easier.

Ordana Chat

See Chat Agent embedded on your portal

We'll embed a live Chat Agent demo on your existing portal during the session — your customers' experience, powered by your catalog.

Schedule a Demo →Back to Overview