Ordana's AI agents do everything your order desk reps do — read orders, catch exceptions, contact retailers, and close into your ERP. Like having unlimited reps, working every channel, around the clock.
Every order that comes in needs a rep to read it, validate it, chase down exceptions, negotiate substitutions, confirm with the retailer, and key it into the ERP. That's a lot of work per order — and it scales linearly with volume.
Your best order desk rep reads the order, catches the problem, calls the retailer, and enters it clean. Ordana does exactly that — for every order that comes in, across every channel, at any volume. No training, no turnover, no overtime.
Owns every order from the moment it arrives. Reads it, validates it, catches exceptions, contacts the retailer through their preferred channel to resolve them, and closes it into your ERP. No rep required.
Learn more →Handles inbound phone orders so no call goes unanswered, and makes outbound calls on behalf of Desk when exceptions need a voice. Trained on your catalog, available 24/7.
Learn more →Pre-builds each retailer's cart from their ordering history before they reach out — surfacing the right products at the right time to increase AOV and speed up every order.
Learn more →Handles ordering over text and chat — embedded on your portal or via SMS. Retailers type naturally, the agent understands intent, places the order, and confirms. No rep needed.
Learn more →We built Ordana the way we'd want a vendor to treat our own data. No exceptions, no fine print.
A 30-minute demo using your actual order channels. We'll show you exactly how Ordana handles your exception types and integrates with your ERP.
First automated order typically within 24 hours of go-live